Privacy Policy in Urwallets

All data that is marked as Confidential, all customer related data and information, proprietary data and databases, all trade secrets, know how licenses, know how formulae and processes shall be deemed to be confidential for the purposes of this Agreement. All the payment related data updated in the payment form is highly confidential and end to end encrypted.

Each of the parties agree that it will keep confidential all data provided by other party and resultant data generated by retailer/reseller relating to the performance of its Services under this Agreement and will not use it for any purpose other than to perform its obligations under this Agreement. Both the parties shall keep confidential and use only for purposes of this Agreement:
(i) All information communicated to it by Texaavy Infotech Pvt Ltd or user whether before or after the Effective Date
(ii) All data that is confidential to which it has access in connection with the Services, whether before or after the Effective Date
(iii) This Agreement and the Parties' rights and obligations under this Agreement. Each party shall use the same means as it uses to protect its own confidential information, but in no event less than reasonable means, to prevent the disclosure and to protect the confidentiality thereof. Neither Party shall divulge information concerning the project, information about the customer(s) or the terms and conditions of this Agreement to anyone (including a local authority in an application for any permission or approval) without the other’s prior written consent, and such consent shall not be unreasonably with held.

Products are copyrighted and/or patented by Texaavy Infotech Pvt Ltd. All software including all translation, modification, adaptation or derivation of the same provided or created by user and all systems and data-bases provided hereunder by user to Texaavy Infotech Pvt Ltd in connection with the Prepaid Airtime, and all new modules or services, copies, enhancements, improvements, new versions or updates associated therewith (collectively, the " Texaavy InfoTech Products"), are user exclusive property and all right, title and interest therein remains in user .

User- Payment & Refund Policy

We care for each transaction that is happening between our customer and us therefore we would like to share our payment and refund policies with you ,and once you are registered on urwallet you are agreeing these conditions with Texaavy Infotech Pvt Ltd.

Payment that has been deducted through the payment gateway will not be refunded once requested by the customer until the recharge done.

If there happened a failure in collecting the payment by the payment gateway provider or the bank then the payment collected will be refunded as per the refund and settlement policy of the respective bank.

Once the payment is collected through the payment gateway and in case of any failure happened with the recharge transaction at the telecom operator then the collected payment will be refunded to your urwallet account as recharge balance.

The commission or cash back you earned will be added instantly after each transaction and you can find it in “my savings” on your user account.

You may use your credit card,Debit card and online banking options to transfer digital balance to your urwallet account, and payment will get processed instantly once it is verified by the service delivery team.

If there happened any delay in refund process for a failed transaction you may contact our billing team at [email protected] or dial +91 9880132082.